FAQ
Shipping & Delivery
What are the shipping charges for paintings?
Shipping charges vary based on artwork size, framing, and delivery location. Final charges are calculated at checkout.
How long will it take for my painting to be delivered?
Ready artworks are usually delivered within 5–10 business days. Custom paintings may take 2–3 weeks.
Can I track my shipment?
Yes. Once shipped, tracking details are shared via email or WhatsApp.
What if my painting arrives damaged?
Please inform us within 24 hours of delivery with images. We will assist with replacement or resolution.
What if my painting arrives damaged?
Please inform us within 24 hours of delivery with images. We will assist with replacement or resolution.
How are paintings packed for delivery?
All artworks are securely packed using protective layers, rigid packaging, and moisture-resistant materials.
Payment Related
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and wallets.
Is my payment information secure?
Yes. All transactions are processed via secure and encrypted payment gateways.
Can I use multiple payment methods for one order?
Currently, only one payment method per order is supported.
When will my card be charged?
Your card is charged immediately after order confirmation.
What should I do if my payment fails?
If payment fails, please retry or contact your bank. For assistance, reach out to our support team.
Order Cancellation
How can I cancel my order?
Orders can be cancelled before the artwork processing begins by contacting us.
Is there a time limit for cancelling my order?
Yes. Cancellation requests must be made within 24 hours of placing the order.
Will I be charged a cancellation fee?
No fee for cancellations made within the allowed time window.
How long does it take to process a refund for a cancelled order?
Refunds are processed within 5–7 business days after approval.
Can I cancel a part of my order?
Partial cancellations are not supported once order processing has started.
Returns & Refunds Policy
What is your return policy?
Returns are accepted only for damaged or incorrect items.
How do I initiate a return?
Contact us within 24 hours of delivery with images of the issue.
Do you offer refunds?
Yes, refunds are processed after verification of the returned artwork.
How long does it take to process a refund?
Refunds are completed within 7–10 business days after approval.
Will I receive a full refund?
Approved cases are eligible for full refund or replacement.
Custom & Bespoke Painting FAQs
Do you make custom paintings?
Yes. We specialize in custom and made-to-order artworks.
How do I place a custom painting order?
You can contact us via WhatsApp, email, or the website contact form with your requirements.
What is the lead time for custom paintings?
Custom artworks typically take 10–25 days, depending on complexity.
Can I share my own design or reference?
Yes. You may share references, themes, or inspiration images.
Can I request changes during the painting process?
Minor revisions are allowed during early stages of creation.
Are custom paintings returnable?
Custom artworks are non-returnable and non-refundable.
Artwork Quality
How do you ensure the quality of your paintings?
Each artwork undergoes quality checks for finish, color depth, and durability.
What materials are used in your paintings?
We use premium canvas, professional-grade paints, and protective coatings.
Are your paintings handmade?
Yes. All artworks are hand-painted by skilled artists.
Will the painting look exactly like the image shown?
Minor variations are natural and reflect the authentic handmade nature of the artwork.
Artwork Care
How should I clean my painting?
Use a soft, dry cloth. Avoid water or chemical cleaners.
Can paintings be exposed to sunlight?
Avoid prolonged direct sunlight to preserve colors.
How should I store my artwork?
Store in a cool, dry place, wrapped in protective material.
Can I hang paintings in humid areas?
We recommend avoiding high-humidity areas like bathrooms.
